Get Positive Reviews
Your Reviews found on Google My Business
One Important One Factor is the source of the Reviews.
There are a multitude of places to find online reviews. These online reviews are essential to developing a loyal customer base that will naturally support your company’s marketing.
You may easily post favorable customer reviews on your own website, but it is doubtful that your website will be the first or only source of information that potential customers use to learn more about your company.
There were 1,120,000,000 results for “how many review websites?” in a basic Google search. One of the top results is “Top 10 Review Sites for More Customer and Business.”
More than two dozen customer review sites for businesses and products, as well as 15 other business review websites, are all included in this list.
Angie’s List and Google My Business are just a few of the many review sites that are included on this list, including Amazon Customer Reviews and ConsumerReports, but there are a plethora more.
The Impact of Each Customer Review
If you work hard to get good reviews, your business will grow. According to the figures below, positive reviews have a considerable impact on both small and large enterprises.
More than two-thirds of customers say they rely on online evaluations just as much as they do on recommendations from friends and family.
72 percent of clients rely on positive reviews before taking action.
86% of customers are wary of making a purchase from a business with a bad reputation.
Therefore, evaluations are vital for building trust and credibility, as well as a positive image. Customers prefer you to the competition, as evidenced by further statistics.
How to get Positive Reviews from Satisfied Customers
Ask Your Customers for Their Opinions.
Although this suggestion may seem obvious, few businesses actually follow through on this. The average buyer makes a dozen or more purchases in a single day, according to research. Please let me know how many of those companies have approached you to seek an evaluation.
Ask your customers to write a review if you’re sure they’re satisfied with your product or service. Things should be made as easy as possible. Asked, “How was your experience with X product or Y service?” you could enquire.
Inquire if it’s okay if you publish it on your website or a review site you frequent if they say yes. Almost everyone will go along with it. To help them complete the mission, you must step up.
Encourage your customers to leave feedback on their experience with your products and services.
Offer a small expression of gratitude, like a coupon or discount, if it’s appropriate for your business. Make it plain to your customers that you will reward them for taking the time to provide feedback.
However, you should be cautious because you want to get feedback without offering any incentives. Many review sites, such as Yelp, do not allow evaluations that were produced in exchange for money. Analytics is also used by Google to keep tabs on the amount of reviews received.
In the Face of Negative Reviews, Take Action
A single negative review can cause a 22% decrease in the number of people searching for your product or service. Send a follow-up email to every customer who wrote a negative review. Thank the customer for their feedback, express your heartfelt apologies, and then get to work on a solution that meets their needs.
If you’re able to turn around a negative review, you should ask for permission before posting that the issue has been resolved. An immediate response is needed to turn an unfavorable assessment around.
When you get a bad review, take the time to respond politely. In this case, a business has responded to a bad review in a respectful manner.